HUMAN RESOURCE DEVELOPMENT & MANAGEMENT
VenueSunstar HotelSunstar Hotel, Garden Estate Rd, Garden EstateNairobi, + Google Map
INTRODUCTIONEmployees are the life blood of any company and keeping your employees happy is a main goal of any human resources department. We believe our clients achieve peak performance through the optimal use of the talents of their employees. Communicating and consulting with your internal clients may challenge you to be technical and creative at the same timeObjectives
Understand various personality stylesAnalyze employee needs accuratelyHandle difficult objections and complaintsGain valuable insights into employee concernsBe proactive rather than reactiveDisplay empathy and handle the emotions of employeesGain agreement from unhappy employeesWork as a team when dealing with customer concerns—maximize team resourcesSystematically focus on alternative actions and solutionsOrganize effective oral and written presentationsManage project scope and task delegation
How do you expect to benefit from this workshop?
Your on-the-job performance will immediately improveYou’ll gain all the information needed to understand and participate in a variety of human resource functions and activitiesYour confidence in dealing with complex and often perplexing human resource and employee relations law issues will increase!Why Train with Us?Kenvision’s Human Resources Trainers teach the powerful tools that guarantee participants gain the insight into employee behavior and learn the effective tools for creating lasting employee satisfaction. Our services cover the full spectrum of human resource issues and have been developed to help you get the greatest value from your workforce. Kenvision Techniks will help you communicate for impact by using consultative skills. In doing so, we look at your unique issues and priorities to help you effectively interact with your employees
On-Site Training: can be tailored to the needs of client organization and delivered on-site at time and location of client choice.
Course Daily Program
Day 1:Introduction / Ice BreakerIntroduction to HR ManagementEmployment laws: Complying with legal requirementsHiring strategies: Hiring & InterviewingCompensation program: Design & Planning
Day 2: Human Resource Performance managementAccurate Employee Needs AnalysisEmployee Discipline: Handling Difficult Objections & ComplaintsEmployee Discipline: Investigations
Day 3:Managing an Efficient & Effective payrollEmotional Intelligence: Displaying Empathy & Handling Employees EmotionsTeam Management: Maximizing Team ResourcesEmployee Apathy Dealing With Unhappy Employees
Day 4:Employee Welfare Health and safetyCollective BargainingSetting in motion the process– handling the upsets on the way; Creating a win-win, etcPersonal EffectivenessBuilding awareness of mindsets, choices and actions for impact and effectivenessManaging Project Scope & Task Delegation
Day 5:Human Resources Management Information SystemsPresentation skills: Organizing Effective Oral & Written PresentationsPresentation skills: Practical presentation by trainees